Shipping and Return Policies

Shipping information update: 

Once your order has been shipped it should arrive within 1-2 weeks, depending on the shipping method you chose during check out.
In the unlikely scenario where your order is lost or not delivered, please file a claim with the appropriate carrier.  UPS and USPS has suspended claims for shippers but customers should still be able to file.  If you need information from us to help move those claims along, please reach out to


    • 69 does not offer cash refunds but we are happy to exchange most products (excluding sale items) for store credit.  


    • Returns must be made within 7 days of confirmed delivery. NO RETURNS OR REFUNDS ON SALE ITEMS. Return address is address delivered from on your original label.

    • The buyer is required to pay return shipping costs if order is over $200. *Once your item is returned we will contact you and issue you a store credit. 

    • Reach Out- If you have any questions concerning your order, and we have been unable to help via email, please call our HOTLINE - 213-908-7982